Some things never change
Since its humble beginning in 1958, Verlo Mattress Factory Stores has always prided itself on meticulous craftsmanship, personalized attention and superb customer service.
In fact in a recent customer satisfaction survey of 600 participants, 93.8 percent said they would very likely visit and purchase from Verlo Mattress Factory Stores again.
Just see for yourself what some of them had to say:
Brett Brown was very helpful in getting me a replacement remote for our bed we bought back in 96. He was quick, courteous, and friendly. I just wanted you to know what a find you have in Brett.
The gold box spring & mattress my daughter Carla slept on when she was a youngster (she is 31) is finally being discarded. Her Verlo mattress moved to Florida from Illinois in early 1990's then to Florida State University.After she graduated in 2001 she moved mattress to Lakeland, FL. In 2004 Carla married and a twin mattress wouldn't be a comfortable marriage bed so her Verlo mattress moved to my home. My bouncy mattress has slept many guests where it has resided in our office. Good bye Gold Verlo mattress & box spring you served us well.
Size Translates Into Sheer Comfort
I have never been so pleased with a bed! I must admit the sheer size of the Heritage Limited was at first daunting, but after my first night's sleep, I'm sold! This mattress is without a doubt the best I have ever experienced! All that size translates into sheer comfort when it's time for bed! I will recommend you and the Heritage Limited to my friends for years to come!
Whitefish Bay, WI
Don't want to get up in the morning!
My husband bought our previous mattress just before we married. He has a bad back, so he bought a firm mattress. (That was 20 years ago.) Recently, I became unable to sleep through the night. I tossed and turned all night long trying to get comfortable. Morning came, and I felt like I hadn't slept at all. A co-worker recommended Verlo. I liked the idea because they were made right in St. Charles. We debated which type of mattress to buy because my husband was afraid a pillow top would be too soft and hurt his back. He, however, allowed me to select the Embassy Pillow Top (partially due to the guarantee to modify it if we were unhappy with it.) We've had it since February and I am thrilled to say we both love it! My husband says he thinks it is actually better for his back. I have a new problem, however! I now can't stop sleeping. I have trouble getting out of the bed in the morning because it is so comfortable!
St. Charles, MO
The staff was super helpful!
I recently purchased a Verlo Mattress from my local dealer. The staff was super helpful, received my comfy bed in less than a week, set up was quick, and they did a great job. This is my second mattress from Verlo, will keep going back every 6-8 years or so.
Excellent service, good price, quality mattress
We purchased a Queen Canterbury Mattress set from Verlo in Green Bay,WI, in February 2009. Our whole experience was excellent. The store manager was very helpful and gave us an excellent price on the mattress. The mattress was delivered within one week and when we wanted the mattress made softer, Verlo came and picked up the mattress within one week and we got it back the same day. We were very pleased.
Green Bay, Wis.
Worth every penny!
After shopping around a bit, we found that Verlo was one of the very few mattresses available with two sides so it can be flipped. While the price was higher than other comparable mattresses, we were sold on the two-sided option and the comfort of the Ultra model. Our mattress was made and delivered within a couple of days. However, when it arrived we found it to be much more firm than the floor model we had liked. The Grand Chute store where we purchased the mattress suggested we sleep on it for a week and it would likely soften up. That didn't happen, so we called again. At that point, they scheduled a date to pick it up and bring it back to the store. After it was back at the store, we met the mattress "craftsman" who impressed us by cutting open the floor model to compare it to ours (that's customer service!). He did find a difference that he corrected -- Who would have thought one inch of memory foam would matter so much -- and our mattress was back in our home within hours. Since then, we've been sleeping in complete comfort. We would definitely recommend Verlo and specifically the Ultra mattress.
Fast, friendly, frugal
I enjoyed my purchasing experience with Verlo Matress Factory Stores of Green Bay. My wife and I felt comfortable with Paul, our sales representative. We were confident in his suggestions and insightful perspective into our bed purchasing experience. I explained our situation and our comfort needs to him. He then showed us the exact mattress I was considering at first glance at half the price I expected to pay. Once it was delivered and set up in my home free of charge (the delivery guys even bagged the old bed & helped me move it into my basement for storage), I was happy to discover that this mattress felt just like the ones I had tried at other, more expensive retail stores!
Green Bay, Wis.
We love our new mattress set!
We purchased a Verlo Matrress 10 years ago and we still are very pleased with the comfort and quality of the mattress, we were actually surprised to discover the mattress was 10 years old since it is holding up so well. Therefore, when we were in need of a second bed it was a no-brainer as to where to go for a good quality comfortable mattress. The salesman at the Madison, WI Beltline store was very helpful and informative but not pushy, he let us take our time and try out all the different mattresses so we could select the mattress with the right amount of firmness. The salesman explained the benefits of flipping the mattress and how it extends the life of the mattress, which is why we chose the easy-flip mattress. We had our mattress delivered 5 days later by friendly delivery people that even helped us move our other bed to a guest room. We love our new mattress set, it is providing us with many comfortable nights of rest. We also liked the idea of buying directly from the manufactuer and eliminating the middle man, therefore, keeping costs down which provides savings for the customer.
We did not even think of going anywhere else
My husband and I recently bought a Verlo Embassy pillow top mattress for our home. It is so comfortable. The old mattress sagged and we both rolled to the middle and tossed and turned all night -- this mattress is nice and firm and we both have been sleeping much better since we bought it. In fact, we both started having shoulder pain and ended up in physical therapy because we were each rolling to the middle of the bed and then our respective shoulders would fall into the depression at the center of the mattress. (Needless to say, the old mattress was not a Verlo.)
We bought a Verlo mattress for our cottage 2 years ago and are so happy with it that we did not even think of going anywhere else when we decided to replace our home mattress. We have also recommended Verlo to several friends in the last 2 years. When we showed up at the Verlo store, we had forgotten our old receipt with the model/style info, but the salesman was able to quickly find it in the computer. The service was very friendly, quick, and efficient.
What do we love? Comfort and a great night of sleep What do we hate? Nothing!
We want to thank Verlo for putting the customer first
I recently purchased a mattress from the Verlo Store in Mundelein, Ill. When it was delivered it was not quite what we expected. After explaining the situation to the store manager, Stewart, he worked on our behalf to correct the situation and get us the mattress that fit our needs perfectly. We want to thank Verlo and Stewart for putting us, the customer, first which is so rare these days. Stewart took what could have been a very bad experience for us to converting us to very loyal customers who would recommend Verlo to anyone shopping for a mattress.
Again, I thank Verlo and especially Stewart for doing such a good job.
We needed an antique bed that was an unusual size
We wanted to express how satisfied we are with our mattress and the service we received. From the moment I walked into your showroom, I felt welcome. Bob gave me very kind and professional help. We needed a mattress for an antique bed that was an unusual size. The guidance I received was outstanding. We wanted to be sure that the mattress that was being made for us was going to fit our antique bed frame. I have to say that it was better than I expected. The quality was superior and the size turned out perfect! We will be recommending your services to our customers. I'm confident they will be as pleased as we are. Thank you again!
No other company I have ever dealt with was so customer-focused
My wife and I recently purchased a custom made mattress from your Havertown, PA store. When the mattress was delivered we realized that WE had made a mistake in measuring. We contacted the salesperson who helped us when we purchased the mattress. She made several suggestions one of which I was floored by---Verlo would pick up the mattress, alter it to the correct size and return it to us within a day and not charge us. Simply amazing. No other company that I have ever dealt with was so customer focused. John Guala who works in the West Chester, PA factory called to schedule the pick up and delivery-- he explained who Verlo is very concerned that customers have a great experience. I couldn't agree more. We have and certainly will again recommend Verlo to family and friends.
I like it better than any mass-produced bed
This bed is worth the money. Went to Verlo because a family member bought from them before. This was the first bed that I ever bought and I will tell you that I like it much better than any mass produced bed any day.
Had a great experience with Verlo
I had a great experience with Verlo. Happy with the price, the service, the sales man, the delivery (which the delivery truck had a problem out on the road and a different gentleman went to that regular delivery truck and got my things and came to my house in a pick up truck to get my things to me at the promised time, it was great, above and beyond!), and so far the product (delivered 2-14-09). Thought I would pass along my good experience at least along to your company so you have it.
Green Bay, Wis.
We will recommend the store and salesperson to everyone
I will say that we were treated with the utmost respect and graciousness that you could ever imagine. The sales person was excellent in answering our questions and giving us the info we needed. He gave all kinds of options. He was great. We will recommend the store and sales person to everyone.
Best mattress I have ever owned!
I tried out many top-of-the-line mattress, including a waterbed in the 1970s ,but this mattress beats them all!! It was always very uncomfortable.
I used to shift from side to side all night long. Never really getting the sleep I needed.
I had constant back and neck pain. Seen Chiropractors and doctors. Took pain pills throughout the day.
I finally went into a Verlo Mattress Factory store and just purchased one of their latex pillows for side sleepers. I
was so impressed, I had no more neck pain when I got out of bed. But my back was still giving me a lot of trouble.
So I went back and to check out the beds. I fell in love with the Embassy Pillow Top. (I purchased the Verlo Embassy Pillow top mattress
and what a difference it made!) The company made it the very next day and I had it a day later. I have never slept better!!
The mattresses are locally made in the US. The employees are very friendly, helpful and knowledgeable.
They go out of their way to make you happy and they want you to start sleeping better. Overall I had a very good experience with the mattress
and the employees. I definitely recommend this Verlo mattress.