Your Verlo Mattress Factory Stores mattress is one of the finest sleep systems available, backed by the finest guarantee in the bedding industry. At Verlo Mattress Factory Stores, we custom-fit and build a mattress that will provide you a better night's sleep; thereby, improving health and making you more productive. With our non-prorated guarantee, we will replace or repair any sleep set that fails to live up to our high standards for quality materials and workmanship. Please take a few minutes to read over the guarantee guidelines below.
At the end of the day your Verlo Craftsman can hang up his leather apron with the confidence and assuredness that he has provided his customers with a high-quality, personalized sleep set. From materials, to technique, to guarantee, his integrity shines through. That's why all of the mattress sets come with a 100 percent, non-prorated guarantee against any defects in workmanship. This guarantee is exclusively offered at Verlo Mattress Factory Stores.
Your Verlo Mattress Factory Stores guarantee protects you from the day you purchase your sleep set, and continues according to the guarantee schedule found below. To activate your guarantee, you must return the Guarantee Card enclosed with your invoice or activate your guarantee online at http://assurance.verlo.com. Should we repair or replace your sleep set, this guarantee continues your protection from the original date of purchase.
|Collection||Flip Free||Easy Flip|
|Nova||1 Year||1 Year|
|Advantage||5 Years||7 Years|
|Traditional||8 Years||10 Years|
|Classical||10 Years||12 Years|
|Elegant||13 Years||15 Years|
|Verlo-Aire (1)||See Coverage||N/A|
Your Guarantee covers the following items during normal wear:
If identical materials are not available at the time of product service, Verlo Mattress Factory Stores reserves the right to substitute material of equal or higher value, or, at our option, provide a refund. You will be responsible for transportation costs of the product to and from the store, as applicable.
Your Verlo Mattress Factory Stores guarantee does not cover products to be in an unsanitary condition, or when the product failure is due to causes other than defective workmanship or materials. Please refer to the "Do's & Don'ts of Bedding Care" section of this brochure for proper sleep set care.
ANY AND ALL IMPLIED WARRANTIES ON THIS PRODUCT, INCLUDING ANY IMPLIED GUARANTEE OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, SHALL NOT EXCEED IN DURATION THE TERM OF THIS NON-PRORATED GUARANTEE, WHICH BEGINS WITH THE DATE OF PURCHASE BY THE CONSUMER. THE SERVICE TERMS STATED IN THIS GUARANTEE SHALL BE THE CONSUMERS SOLE AND EXCLUSIVE REMEDY IN THE EVENT OF PRODUCT FAILURE DURING THE GUARANTEE PERIOD. VERLO MATTRESS FACTORY STORES SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OF THIS PRODUCT OR THE INABILITY TO USE THIS PRODUCT, OR FOR THE BREACH OF THIS OR ANY OTHER EXPRESS OR IMPLIED WARRANTY.
Verlo Mattress Factory Stores does not warrant that this product is suitable for any person's medical condition. Verlo Mattress Factory Stores makes no warranty beyond what is contained in writing.
Some states do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. Verlo Mattress Factory Stores does not authorize any person to create for it any other obligation or liability in connection with this Verlo Mattress Factory Store warranty card. In the event service is required, your mattress and/or foundation will be repaired or replaced (at Verlo Mattress Factory Stores' option), exclusive of transportation charges. You may be held responsible for these costs.
The guarantee coverage runs from the original date of purchase by the original owner. Repair or replacement of the mattress or foundation does not extend the guarantee or begin a new guarantee period. Your guarantee period is based on the original date of purchase.
Any and all implied guarantee on this product shall not exceed in duration the terms of this non-prorated guarantee. Some states do not allow limitations on how long an implied guarantee lasts, so this limitation may not apply to you. This guarantee gives you specific legal rights. You may also have other rights that vary from state to state.
To avoid structural damage and voiding of your guarantee, a king or queen size mattress set must always be used with a metal center-support carrying frame (4). Body impressions are a normal characteristic of premium bedding and indicate that the comfort layers are conforming to your body. Impressions of 1_" or less on both sides of the mattress on all sleeping areas are not considered a manufacturing defect. Refer to the "Do and Don't" section to learn how to extend the life of your mattress investment.
Verlo Mattress Factory Stores guarantees our products against any defect in workmanship or material on a non-prorated basis when a set (mattress and box spring together) is purchased. When a mattress or box spring is purchased separately, the guarantee extends for half the years of the full guarantee specified for each model.
If identical materials are not available at the time of product service, Verlo Mattress Factory Stores reserves the right to substitute materials of equal or higher quality. The guarantee covers the Verlo Mattress Factory Stores product anywhere in the United States, exclusive of transportation costs. Verlo Mattress Factory Stores reserves the right to refuse service when the product is found upon inspection to be in an unsanitary condition, or when product failure is due to cause other than defective workmanship on materials.
Any and all implied guarantee on our products shall not exceed in duration the terms of this non-prorated guarantee. Some states do not allow limitations on how long an implied guarantee lasts, so the above limitation may not apply to you.
Due to the personal nature and sanitary issues of sleep product use, Verlo Mattress Factory Stores reserves the right to make NO REFUNDS OR EXCHANGES on mattress and foundation sales and special order accessory items.
Please Note: Should service be needed, your mattress or foundation will be repaired or replaced at the discretion of Verlo Mattress Factory Stores. You will be responsible for any transportation or shipping charges associated with service. The length of guarantee varies from model to model. All queen and king sets require the use of a center floor support.
We really want you to love your mattress, so we'll give you 365 days to make sure. If you want the comfort level of your mattress adjusted, just call the store from which you purchased it, and we will pick it up and adjust the comfort level one time FREE during the first year. We ask that you sleep on your new mattress set for a minimum of 30 days to allow your body to adjust (5).
We want you to rest assured that Verlo has your back for as long as you own your Verlo Mattress. Not only does Verlo guarantee against any defect in materials and workmanship that might occur, we want you to remain comfortable too. Should your comfort needs change at any time during the life of the mattress, our craftsman can make the comfort adjustments you need (6).